Defining the model for a managing agent with several overseas branches and service companies

This managing agent had acquired a number of branches and offices in the UK and overseas through acquisition and organic growth, after several years of expansion there was a need for a holistic review to ensure alignment with the parent.

Reviewing the business’ operations from a tax, operations, staffing and working practices perspective several model options were defined charting the evolution of the business in the future with key metrics that would trigger planning to commence to implement the next stage in evolution.

By developing a model that consider the needs of the business to scale over the next 3 years an operating model could be designed with three stages of growth considered, budgeted and planned in advance to enable the business to deliver its immediate premium targets but also for operations to grow in tandem with the business as it scaled up to meet future processing needs efficiently.